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SoLoMo Support

Under the wings of our eagle, you benefit from great support. We find answers and solutions to overcome your challenges. If you cant find an answer, create a ticket and we will help.
SoLoMo knowledgebase

Hundreds of relevant articles for a SoLoMo strategy help to gain a better understanding of necessary technology, services and strategic choices. Most articles have media: clear images and videos, and links to the source(s) of the information too.

SoLoMo support tickets

24/7 access to all your support tickets and fast follow-up from us when you need help.

SoLoMo video calls

Scheduled calls to explain something in detail to you and/or (a part of) your team.

example of a part of a wiki article:

Support FAQs

For who is SoLoMo Support?

SoLoMo support is available to multiple users of each client who we still (or did) provide services to. Each user has to be linked to at least one client with an active support subscription.

How do I know whether I have an active Support subscription?

You can go to your solomowebsite.com landing page, which is password protected, where you can see the status of your plan, all updates since the start, and terms & conditions that apply.

How Long is a Services Contract For?

Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract.

What should I do before I create a ticket?

  1. When possible, write down any information about error messages and take screen shots of your issue.
  2. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.
  3. Please see our knowledge base with hundreds of articles that might prevent the need for creating a new ticket.
  4. If you still can’t find what you are looking for, please create a ticket. We are happy to help.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

What should I do when there is an Emergency?

  1. When possible, write down any information about error messages and take screen shots of your issue.
  2. Create a new ticket, add all relevant info, and mark the request as ‘urgent’.
  3. Call us at +1 (704) 558 57 32

Please note that for Emergency support a special tariff applies. Please check your solomowebsite.com landing page for terms & conditions.

Can multiple of my team members create an account?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. If you’re interested please contact your project manager or send us a message via https://www.solomowebsite.com/contact

Where can I login to the Support Portal?

You can log-in to the Support Portal at: http://support.solomowebsite.com

What should I do when I can't login?

  1. check whether you have an active support subscription at your solomowebsite landing page. You should always be able to access this page with your landing page password.
  2. make sure you use the correct username and password. If you can’t remember your password, click the ‘lost password’ link, follow the steps and check your email. If you don’t know your username, please contact us at https://www.solomowebsite.com/contact

Please note: You may only use your personal login details to our support portal. Please refrain from sharing login details with other team members, and/or using someone else’s login details.

What should I do when I suspect a password of a support account has been breached?

Please see ‘what should I do when there is an emergency’ and act immediately. Please note the emergency tariff does not apply for temporarily suspending an account.

Couldn’t find your answer? Ask a question (create a support ticket)